Processing Times

• Orders are typically processed within 1-2 business days after payment is received.
• Orders are not shipped or delivered on weekends or holidays.
• During peak seasons or sales, processing times may be slightly longer.

Shipping Rates & Delivery Estimates

• Shipping charges for your order will be calculated and displayed at checkout.
• Estimated delivery times:
  • Domestic (within continental US): [3–7 business days]
  • We do not ship international
• Delivery delays can occasionally occur due to unforeseen circumstances such as weather, carrier issues, or customs inspections.

Shipment Confirmation & Tracking

• You will receive a shipment confirmation email with tracking information once your order has shipped.

Damages

• Modus 5 is not liable for products damaged or lost during shipping.
• If you receive your order damaged, please contact the shipping carrier to file a claim.
• Please save all packaging materials and damaged goods before filing a claim.

Shipping Restrictions

• Currently, we ship to only to continental United States.
• We do not ship to P.O. boxes or APO/FPO addresses (unless otherwise noted).

Contact Us
If you have any questions regarding your order or our shipping policy, please contact us at: contact@modus5.com