Modus 5 LLC
Effective Date: September 1st, 2026
Last Updated: September 1st, 2026

This policy explains where we ship, how long orders take, and what to expect when your equipment arrives. It is part of our Terms of Use and works together with our Returns & Refunds Policy and Warranty Information.

1. Where We Ship

Modus 5 ships only to addresses within the continental United States. As a result, we do not ship to Alaska, Hawaii, U.S. territories, APO/FPO/DPO military addresses, or international destinations.

In addition, orders must ship to a valid business or residential street address. We cannot ship to P.O. boxes.

2. Carriers

All orders ship through UPS or FedEx. We choose the carrier based on your location, the size and weight of your order, and the service level you select. Once your order ships, we will email you the tracking number.

3. Setup and Pre-Configuration Time

Most POS systems and payment terminals are set up and pre-configured before they leave our office. For example, we install and update software, load your menu or inventory where provided, program payment terminals, and test every component together. Because of this, setup and pre-configuration take 7 to 10 business days from the date your order is confirmed and we have received all the information we need from you.

That timeline begins once we have:

• your approved order and payment, or an approved lease or financing agreement;
• your approved merchant processing account, if your order includes payment terminals; and
• any business details, menu items, inventory lists, or settings needed for programming.

Consequently, missing information can delay your order. In that case, our team will contact you to collect what we need.

Items that do not need setup, such as receipt paper, labels, and other supplies, usually ship within [1–2] business days.

4. Transit Time

Transit time is added to the setup time above and depends on the shipping method you choose and your distance from New York. In general, ground shipping takes [1–5] business days. Faster options, such as 2-day and overnight shipping, may be available for an additional charge. Keep in mind that business days exclude weekends and federal holidays, and that carrier delays from weather or high volume are outside our control.

5. Shipping Charges

Shipping charges are shown at checkout or on your quote or sales order. Expedited shipping costs more than ground. Orders weighing more than [150] lbs, or items that need freight shipping, may have additional charges, and we will confirm these with you before shipping. Applicable sales tax is charged as required by law.

6. Back-Ordered Items

If any item is back-ordered, we will notify you by email. You can then wait for it, exchange it for an in-stock item, or cancel that item for a full refund, as described in our Returns & Refunds Policy. We may ship the rest of your order separately at no extra cost to you.

7. Receiving Your Delivery

When your order arrives, please inspect every box before signing. If any box is visibly damaged, note the damage with the driver or take photos before opening it. Afterward, contact us within [5] business days of delivery to report shipping damage, missing items, or a wrong item. We will then arrange a replacement at no cost to you, as described in our Returns & Refunds Policy.

High-value orders may require a signature on delivery. If no one is available to sign, the carrier will usually leave a notice and try again.

8. Address Changes, Undeliverable, and Refused Shipments

Please double-check your shipping address before ordering. If you need to change it, contact us as soon as possible; however, we may not be able to change the address once the order has shipped, and carrier fees for address corrections may be passed on to you.

If an order is returned to us as undeliverable because of an incorrect address, or because delivery was refused, the fee and shipping costs described in our Returns & Refunds Policy apply.

9. Risk of Loss

We are responsible for your order until it is delivered to the shipping address you provided. Once the carrier confirms delivery, responsibility for the equipment passes to you. If tracking shows your package as delivered but you cannot find it, contact us within [2] business days so we can open a claim with the carrier.

10. Installation and On-Site Setup

Shipping covers delivery only. If your order includes on-site installation or training, our team will contact you to schedule a visit after your equipment is delivered. On-site services are available in our service areas of New York, New Jersey, Connecticut, and Pennsylvania, subject to scheduling. Alternatively, we can set up many systems through a remote session.

11. Changes to This Policy

We may update this policy from time to time by posting a new version with an updated "Last Updated" date. The policy in effect when you place your order applies to that order.

12. Contact Us

Modus 5 LLC
295 Madison Avenue, 2nd Floor
New York, NY 10017
Email: admin@modus5.com
Phone: 718-838-0884