Core Support

Description

Core Support: POS System Support in NY for Busy Restaurants and Retail

$149/month

Core Support is our most popular POS support plan for busy businesses. It covers the long hours and frequent changes that restaurants and stores deal with every day. For example, our phone line stays open until 2AM, so late shifts are covered too. As a result, a frozen register at midnight never has to cost you a night of sales.

What’s Included in Core Support

• Phone support, 7AM–2AM EST. A real person answers through the dinner rush and closing time.
• 2 on-site support visits per month. Our technicians come to your location when a problem needs hands-on service.
• Remote access support. First, we connect securely to your POS. Then we fix most issues in minutes.
• Regular backups. We back up your data on a schedule. That way, your sales history and settings stay protected.
• System restore. If something fails, we restore your system quickly and get you back to selling.
• System health check. We spot problems early, before they turn into downtime.
• 1 menu or inventory update per month. We update prices, items and modifiers for you.
• Initial POS training and database backup. Your staff learns the system, and your data is safe from day one.

Who Core Support Is For

Core Support works best for businesses with long hours, high volume or frequent price changes. In particular, it fits:

• Full-service restaurants and pizzerias
• Bars, pubs and lounges open past midnight
• Delis, bodegas and convenience stores
• Liquor and wine stores
• Bakeries and fast-casual spots with changing menus
• Grocery and specialty food markets

Why Choose Core Support?

Above all, Core Support goes beyond phone help. You get regular visits, scheduled backups and fast recovery. Moreover, a local New York team handles your menu and inventory updates. In short, you spend less time fixing technology and more time serving customers. If you need 24/7 coverage or security scans, you can upgrade to Apex Concierge anytime.

We serve businesses across NYC, New York, New Jersey, Connecticut and Pennsylvania.

Ready for dependable POS support? Call 718-838-0884 or contact sales to start Core Support today.