Description
Core Support: Restaurant POS Support in NYC
Busy kitchens and late shifts need help after 9PM. That’s why Core Support keeps our phone line open until 2AM. First, we fix most issues by phone or remote access. However, when hardware needs hands, a technician comes on-site. Meanwhile, backups and health checks stop small problems from becoming outages.
What’s Included in Core Support
- Phone support 7AM–2AM EST – a local tech answers, with no phone trees.
- 2 on-site support visits per month – a technician comes to your location.
- Remote access support – we connect and fix your POS on the call.
- Regular backups – your data is saved on a schedule.
- System restore – we bring your POS back after a failure.
- System health checks – we catch issues before they cost you sales.
- 1 menu/inventory update per month – we update your items and prices for you.
- Initial POS training and database backup – your team starts strong.
Core Support Pricing
- Monthly: $285/month
- 6 months: $1,569 – save $141
- 1 year: $2,849 – save $571, about 2 months free
There is no contract on any term. In other words, you can cancel anytime.
Who Core Support Is For
- Full-service restaurants and pizzerias
- Bars, pubs and lounges open past midnight
- Delis, bodegas and convenience stores
- Liquor and wine stores
- Bakeries and fast-casual spots with changing menus
- Grocery and specialty food markets
Supported POS Systems
We support Clover, Aldelo POS and Cash Register Express. In addition, we service connected terminals, printers and scanners.
Core Support FAQ
How do on-site visits work?
First, we try to fix it by phone or remote. Then, if hardware needs hands, we schedule a visit.
Where do you provide on-site support?
We cover New York City, New York State, New Jersey, Connecticut and Pennsylvania.
Do I need 24/7 support instead?
If you open overnight, choose Apex Concierge. Otherwise, Core covers most businesses.
Why Choose Core Support?
Generic IT help rarely knows POS software. Our team, on the other hand, installs these systems every day. As a result, problems get fixed the first time. Questions? Call 718-838-0884.
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